Battling Retail Burnout and Boosting Sales
Tell Me Something Good About Retail
<p><span>In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the Retail Doctor, and Carol Leaman discuss the post-pandemic retail landscape, emphasizing the critical role of frontline workers. Carol highlights challenges in hiring and training, revealing that 61% of frontline managers report a decline in applicant quality. They stress the importance of effective, engaging training to reduce turnover and burnout. The episode underscores the need for a supportive work environment and the potential for growth within retail careers, advocating for a more human-centric approach to managing retail employees.</span></p>
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<p><span><span></span>1. Introduction to Carol Leaman and Axonify</span></p>
<p><span>- Axonify's role in supporting organizations with large frontline populations</span></p>
<p><span>- Industries served beyond retail</span></p>
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<p><span>2. Post-pandemic retail landscape</span></p>
<p><span>- Retail's strong comeback</span></p>
<p><span>- Challenges in staffing and customer behavior</span></p>
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<p><span>3. Seasonal hiring challenges</span></p>
<p><span>- Decline in applicant quality</span></p>
<p><span>- Factors contributing to hiring difficulties</span></p>
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<p><span>4. Training challenges and solutions</span></p>
<p><span>- Issues with traditional training methods</span></p>
<p><span>- Axonify's approach to effective, bite-sized training</span></p>
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<p><span>5. Manager burnout and its impact</span></p>
<p><span>- High percentage of managers considering quitting</span></p>
<p><span>- Importance of proper training in reducing manager stress</span></p>
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<p><span>6. Practical ways to reduce turnover</span></p>
<p><span>- Examples of ineffective training methods</span></p>
<p><span>- Success stories with targeted, engaging training approaches</span></p>
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<p><span>7. Future trends in retail employment</span></p>
<p><span>- Focus on manager support and mental health</span></p>
<p><span>- Emphasis on retention and career development in retail</span></p>
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<p><span>8. Closing thoughts: The good in retail</span></p>
<p><span>- Retail's resurgence and opportunities</span></p>
<p><span>- Importance of quality customer experience</span></p>
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<p><span>Key Quotes:</span></p>
<p><span>- "Retail has come back stronger than ever." - Carol Leaman</span></p>
<p><span>- "35 percent of managers have considered quitting in the last two months." - Carol Leaman</span></p>
<p><span>- "The cost of turnover is enormous for retailers." - Carol Leaman</span></p>
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<p><span>Resources mentioned:</span></p>
<p><span>- Axonify's seasonal hiring survey</span></p>
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<p><span>Call to Action:</span></p>
<p><span>- Rate and review the podcast</span></p>
<p><span>- Visit Axonify.com or SalesRX.com for more retail insights and training resources</span></p>